Documentation
Orders, Subscriptions & Customers
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Customer Management by Admin
As an administrator of your WordPress-powered membership site using ProfilePress, you have complete access and control over your members or customers. Below is a run-through of some of…
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How to Refund Orders
In every business, refunds are unavoidable. If you don’t offer refunds, customers may dispute the charge with your payment processor, which can affect your business. This article will…
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Manually Adding New Customers
When manually creating an order, you might need to create a customer, especially if the customer or member doesn’t already exist on your membership site. To add a…
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Manually Adding New Orders
To manually create a new order from the admin dashboard, go to ProfilePress >> Orders >> Add New. Select the membership plan and the customer. If the member…
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Order Management by Admins
As an administrator of your WordPress-powered membership site using ProfilePress, you have complete access and control over your members’ orders. Below is a run-through of some of what’s…
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Order Management by Customers
When using ProfilePress on your WordPress-powered membership site, your users have complete access to view and manage their orders. Orders Overview Page Your members or customers can access…
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ProfilePress Subscriptions Status Guide
ProfilePress uses order statuses to track the progress of an order and assigns statuses to subscriptions to reflect their current state throughout their lifecycle. This guide explains each…
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Subscription Management by Admins
As your WordPress membership site administrator using ProfilePress, you have complete access and control over your members’ subscriptions or memberships. Below is a run-through of some of what’s possible…
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Subscription Management by Customers
When you use ProfilePress to power your WordPress site’s paid membership, users have full access to their subscription information, including subscription status, amount, membership plan, and subscription date.…
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